1 reviews | Active since Mar 2012
Vodacom 3G Connection
<p>I have been using the Vodacom 3G connection to the Internet for more than five years with mixed results.</p> <p> </p> <p>For a day or two at a time I would have uninterupted connection but most days I was lucky to stay connected for more than ten minutes and the connection wouls be dropped and I would haveto re-connect. On a bad day, I wouldn't even be able to re-connect! Consequently I cancelled my 3G connection by simply walking into the local Vodacom shop and cancelling. No problem.</p> <p> </p> <p>Unfortunately, I couldn't get a WiFi signal where I was living at the time so I simply got another SIM card for the ****le and carried on. I had no option but to accept Vodacoms poor reliability.</p> <p> </p> <p>I then moved house and the 3G connection was for all practical purposes impossible so I tried WiFi again. Brilliand, fast continuose service. To-day I tried to cancell my 3G contract. Oh boy was I in for a rude awakening!</p> <p> </p> <p>I couldn't do thia at the local Vodacom shop but I had to phone through to ********** . Unsurprisingly I had to go through the usual "Press 1 to pick your nose. Press2 to scratch you bottom. Press 3 etc.". Eventually I got through to a warm body. She was very sweet and after the usual few identity questions I asked to cancel the 3G contract. Oh boy that was when the true colours of Vodacom were shown.</p> <p> </p> <p>Not only couldn't simply cancel the contract but I would be charged a fee to do so! When asked what the fee would be the poor little girl couldn't tell me. The system was occupied by some other task. I could only get the cancellation fee on the fifth of December by which time I would be liable for the December fee!</p> <p> </p> <p>To summarise. I have to pay a fee to cancell a contract which Vodacom doesn't fulfil. I also haveto pay and additioal month for the privalige. You have been warned!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Bet "in due course" never happens. Had the same problen with you lot a few years ago regarding your "carry over" which isn't a real carry over. Still waiting for that "due course" to happen.
Bet "in due course" never happens. Had the same problen with you lot a few years ago regarding your "carry over" which isn't a real carry over. Still waiting for that "due course" to happen.
