TM
Tee M

1 reviews | Active since Oct 2017

05 May 2020, 19:46

Vodacom 3g bonus data ****

I need to lay a complaint against Vodacom billing system where i have been charged for a subscription that i did not subscribe to and it took 3GB Bonus Data Bundle at R230 end of april. This is really not right at a time were we are experience salary cuts and job losses. Please cancel your stuff. I was debited an extra R230 which i cant afford. Please cancel your stuff. I would never buy 3GB for R230. I dont want anything extra on my contract no data no airtime please i didnt subscribe for this. I cant afford thus I have since called vodacom and cancel and i received this on the 28th of April

Good day, The account is credited for the incorrect activated 3 Gig.

Today the 5th of may i received this message that it had been activated again. I never subscribed to this. I cant afford it i dont have a job anymore please stop being unfair. I would never pay R230 for 3g.its too much. Please cancel all your things i never subscribe to and dont take my money. Its really not fair why are you subscribing me to things i never consented for and charging. I dont have money.

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Replies (1)
Vodacom
Vodacom's reply06 May 2020, 07:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team