MM
Mokgadi M

1 reviews | Active since Nov 2021

06 Nov 2021, 07:29

Vodacom

Vodacom sold me a migration on my contract last month, the agreed price was from R288 to R366, and they said to me if I want to cancel I should do so within a month I have made a migration. Instead of the agreed amount, Vodacom billed me R406. I called the same month October to cancell, and they assured me of cancelling. They never cancelled the migration instead my bill increased to R600. I called over and over and I was never assisted. When I called again this month, I was told I cannot cancel the migration but the only thing they can do is to move me to the lower migration which cost R299. The bill has still not changed from that 600. Meaning that Vodacom charged me 600 for 1 gig and 200 minutes. I am taking this matter to Twitter, all the media platforms and I will even go to EFF offices just so that Vodacom can be exposed, because I am certain that they have cell phone records of all the agreements they have made with me.

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2021, 08:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team