CS
Cathryn S

1 reviews | Active since Feb 2016

10 Dec 2021, 10:01

Vodacom

A month since l wrote a review about VODACOM A week after review l was informed that Vodacom would put up a booster so we could have signal to enable us to work. I asked for the lady's contact details which was unable to give me as it is a call centre. So asked for her to email me. The reference to our conversation. Have never received the email. She promised to stay in contact with me on when Vodacoms contract would be coming out to install the booster. Have never received a call. And no contractor has arrived. Great service Vodacom. Keep up the great service you offer. Oh and not forgetting the assistance you promised to cancel my data package that cannot be used. After the expense of having to have satellite installed. That never happened either

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Replies (1)
Vodacom
Vodacom's reply10 Dec 2021, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team