vodacom

I bought a New Honer Magic Book X14 512g on the 30th of May 2025 at KILLARNEY VODACOM. The VOLUME keys was not working so i return it on the 12th of July 2025, then i realised that i need to press the FN key + VOLUME keys then on the 18th of july i went back to Killarney vodacom to cancel the repairs. Lebohang from Vodacom called the Cluster Specialist to cancel and they told him its on a queue not yet been done so they will send it back within 4days. On the 8th of August 2025 i went to collect the Magic Book from Kirllaney and when i open the laptop box to my suprise the laptop looked OLD and it had SRATCHE AND DENT and the serial number sticker has been tampered with and also the hardrive was 256g the i called Lebohang from Vodacom and he advised me to return it which i did that. On the 29th August 2025 i received an sms with the JOB NO ***3 and on the 19th September 2025 i received another JOB NO ***2 then on the 24th October 2025 i received another JOB NO ***8 i really don't understand what is happening because my laptop is not faulty and its been 4 MONTHS paying for a laptop which i don't have. ALL I WANT IS MY ONE MONTH OLD LAPTOP BACK.