Vodacom (*****)

On 28 March 2025, I reported a *****ulent account that reflected under my account. I went to Vodacom Clearwater Mall, I was given an Affidavit to go and submit at the police station, which i did and brought it back, I was told the docs will be sent to their ***** department. I was given a refence number, 3days later i get a message to sate the matter is closed.....With no feedback to explanation. I proceeded to contact Vodacom, I have been to the shop3times now, its either the ***** dept is closed, or someone will call me back and nothing until now. This matter was apparently escalated to their ***** department. I have not since heard anything, i am struggling to open any new account because of this mess. Last I again contacted the Vodacom customer care, I spoke to Makabongwe, she tried to help as much as she did, which i appreciate but she couldn't, I then asked to be referred to her TL, she advised that the TL was in meetings, that assured me that Akhona (In their CT Branch) would contact me and i have not heard even from her. I have escalated the matter The National Consumer Tribunal because this is actually the worst experience i have ever had.