TN
Thato N
1 reviews | Active since May 2022
14 May 2022, 08:22
Vodacom
In December I settled my account and closed it. I had to hound them for weeks to send me a R0 owing letter. It was sent in January. To my surprise on the 26th of April I got a message saying my Vodacom account has been handed over their offices (I’m guessing legal team). I called those offices immediately and spoke to a lady called Ntombifuthi who I explained everything to and said I must email my R0 owing letter. Till today I haven’t heard back from anyone and nothing has been done. My credit score still has ‘an enquiry’ against it that is ********.
To say I’m utterly disappointed and disgusted with Vodacom’s incompetency would be an understatement.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
15 May 2022, 10:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2022, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team