BVdB
Belinde Van den Berg
1 reviews | Active since Sept 2019
28 Jun 2022, 14:36
Vodacom
I wanted to cancel my Vodacom contract the consultant convinced me to stay on Vodacom with better benefits (SA: NO PHONE + 20GB DATA X 1 - (H) + R1000 VOUCHER @ R125PM on u Choose Flexi 125 +) the consultant advised that as soon as my first payment went off I would receive my voucher. I have been phoning the whole day requesting the voucher only for each consultant to give me another number to phone. They never kept there promise and now if I want to cancel I am not aloud to.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jun 2022, 07:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BVdB
Belinde Van den Berg's updateReviewer Update
30 Jun 2022, 11:26Received an email that a consultant will contact me no contact yet
BVdB
Belinde Van den Berg's update30 Jun 2022, 11:26
Reviewer Update
Received an email that a consultant will contact me no contact yet
BVdB
Belinde Van den Berg's updateReviewer Update
30 Jun 2022, 14:28 Received an email that a consultant will contact me no contact yet
BVdB
Belinde Van den Berg's update30 Jun 2022, 14:28
Reviewer Update
Received an email that a consultant will contact me no contact yet
BVdB
Belinde Van den Berg's updateReviewer Update
01 Jul 2022, 12:51 Vodacom1 July 2022 and still no contact
I wanted to cancel my Vodacom contract the consultant convinced me to stay on Vodacom with better benefits (SA: NO PHONE + 20GB DATA X 1 - (H) + R1000 VOUCHER @ R125PM on u Choose Flexi 125 +) the consultant advised that as soon as my first payment went off I would receive my voucher. I have been phoning the whole day requesting the voucher only for each consultant to give me another number to phone. They never kept there promise and now if I want to cancel I am not aloud to.
I wanted to cancel my Vodacom contract the consultant convinced me to stay on Vodacom with better benefits (SA: NO PHONE + 20GB DATA X 1 - (H) + R1000 VOUCHER @ R125PM on u Choose Flexi 125 +) the consultant advised that as soon as my first payment went off I would receive my voucher. I have been phoning the whole day requesting the voucher only for each consultant to give me another number to phone. They never kept there promise and now if I want to cancel I am not aloud to.
BVdB
Belinde Van den Berg's update01 Jul 2022, 12:51
Reviewer Update
Vodacom1 July 2022 and still no contact
I wanted to cancel my Vodacom contract the consultant convinced me to stay on Vodacom with better benefits (SA: NO PHONE + 20GB DATA X 1 - (H) + R1000 VOUCHER @ R125PM on u Choose Flexi 125 +) the consultant advised that as soon as my first payment went off I would receive my voucher. I have been phoning the whole day requesting the voucher only for each consultant to give me another number to phone. They never kept there promise and now if I want to cancel I am not aloud to.
I wanted to cancel my Vodacom contract the consultant convinced me to stay on Vodacom with better benefits (SA: NO PHONE + 20GB DATA X 1 - (H) + R1000 VOUCHER @ R125PM on u Choose Flexi 125 +) the consultant advised that as soon as my first payment went off I would receive my voucher. I have been phoning the whole day requesting the voucher only for each consultant to give me another number to phone. They never kept there promise and now if I want to cancel I am not aloud to.