TS
Theresa S

1 reviews | Active since Mar 2021

05 Mar 2024, 08:46

Vodacom

Joh Vodacom your *********** employees are really tarnishing the name of the company. I called vodacom on the 29th February to cancel my contract and yesterday to my surprise they disconnected my number. I called in this morning because yesterday I realised I was disconnected while it was late to call cancellation department. This morning I called and spoke to Earen who cut my call while I was still explaining and from there nobody picks up my call. They drop it. Im a customer who has rights and who has been very loyal to vodacom for a very long time. I use my number to do my job at work now im being inconvenienced unnecessary. I want my number reinstated as of yesterday. Vodacom Cancellation department you employed people that don't take pride in their work

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2024, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team