WD
Wessel D
1 reviews | Active since Nov 2020
19 Nov 2020, 22:11
Vodacom
On 29 October 2020 we received our router for the fibre contact thought Vodacom. On the same day we called Vodacom to arrange for Frogfoot to install the fibre cable to our house. The Vodacom operator said we will receive service within 72 hours. Since then, many calls further we are still sitting with a router without fibre. 4 weeks further. Is this a sign of the service to expect. Poor service. Don't care attitude
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Vodacom's replyOfficial
20 Nov 2020, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team