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Zac G
1 reviews | Active since Dec 2020
08 Dec 2020, 19:46
Vodacom
I bought one of their product on My Vodacom App last month on the 20th November 2020, then I paid by using my bank card and I was told that I will receive an sms with details to this day I didn't receive any sms... I called Vodacom call center 23 November 2020 and was on line with 4 different agents from different dept with no help and they gave me an email to enquire which I sent and still no reply from them. So I don't know what do to anymore coz I've tried all the evenues.... It's very bad when it comes to me spending for a certain product or service but get nothing in return. Very bad service. What can I do next.
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Replies (3)
Vodacom's replyOfficial
09 Dec 2020, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zac G's updateReviewer Update
11 Dec 2020, 09:59Up to this day I'm still waiting for "due course" this is dragging way too long
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Zac G's update11 Dec 2020, 09:59
Reviewer Update
Up to this day I'm still waiting for "due course" this is dragging way too long
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Zac G's updateReviewer Update
11 Dec 2020, 10:00Maybe due course is next year ????♂️
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Zac G's update11 Dec 2020, 10:00
Reviewer Update
Maybe due course is next year ????♂️