Vodacom

Good morning I wrote the other day saying that Vodacom had extended my aged parents contract without their permission. Dad is 87 and mom bedridden aged 86 with bad dementia. A response said Vodacom would get back to me. That has been our past experience the last 6 weeks. We phone the cancellation number *** and are promised we will receive an email. At times we are promised someone will get back to us. Each time one holds out hope of some success but again no response. Again have had no response. With thanks Kingsley