Vodacom

i am very disappointed with the service i got at the store in KWT regarding a contract sim swap. i did a sim swap on the 20th of the current month and the sim card is still not active till today the 27th of the same month whereas i was told that it will take 24 hours. i am only being informed today that the sim swap should have been done via telephone since i have the contract with intellicell whom works together with vodacom. i asked for sim swap department contact number and i was not assisted in that regard as well. i now have to wait another 24 working hours for me to have my phone sim active again on top of the 7 days that i have waited. this is poor service to the atmost level i am really disappointed and top of that angry.