JB
Jacobus B
1 reviews | Active since May 2019
18 Jul 2023, 08:01
VODACOM *******
Vodacom is *******. My employer has a contract with Vodacom. A 565 something. Randomly will you loose your airtime in the middle of a monthe. The past two months now was NO recharge done but the contract was paid. The customer service assistant is typical BEE standard and cannot understand and eventually they will blame everything but themselves. NO proof of any recharge was offered and cannot be presented. This is bul shi...,it is a contract, ALL detail should be available. They are *****ing from every client, you should be aware. I am in the process of changing my sim card to MTN. you are low class *******
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Replies (2)
Vodacom's replyOfficial
18 Jul 2023, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2023, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JB
Jacobus B's updateReviewer Update
19 Jul 2023, 13:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
This is what this ******* wrote back.
They never even tried to contact me. They are ******* and ****s
This is what this ******* wrote back.
They never even tried to contact me. They are ******* and ****s
JB
Jacobus B's update19 Jul 2023, 13:38
Reviewer Update
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
This is what this ******* wrote back.
They never even tried to contact me. They are ******* and ****s
This is what this ******* wrote back.
They never even tried to contact me. They are ******* and ****s