Vodacom 3 months and still waiting for changes to be made

Such Bad experience with vodacom trying to change ownership of an account from one person to another is like a miracle if it happens! 3 months ongoing and old owner still getting charged incorrectly and no changes have been done Been to branches , called customer line ********** at least 20 times , sent at least 10 emails and still nothing! They make you speak to a NEW operator on the phone every day , yes i have called EVERY DAY and have to repeat your story each time because they will not give you direct contact details of the person whom it was escalated to , the same person who emailed me saying it was going to get sorted and apologized profusely for the bad service alas nothing! Would be nice to be able to contact you and find out why it still hasn't been resolved , This matter i have been told has been escalated so many times yet NOTING has been done!

Ansche, since you are harder to get hold of than the president and your direct contact details are such a secret perhaps on hello peter you will answer my mails and calls! I expect an answer here soon or i will just cut this service and go to another service provider.