VODACOM - 2nd Hello Peter Review to get a query resolved!!

<p>ACCOUNT NUMBER - I ********** -2</p> <p>1st Query half resolved after posting on Hello Peter. Statement received from Customer care @ Vodacom, but only 1 of the 2 incorrect invoiced amounts reversed. 2 Emails to Customercare@ Vodacom (Ref 003S-SCR4 both) on 30 Oct at 1h55pm and 3 Nov at 3h31pm with no response within 24hours as promised on automatic response email! called 082111 and received Ref no 1- ********** 3042. No response to date. Incorrectly invoiced amounts for "Recharge General" added to both Sept and Oct statements. After Hello Peter Review, incorrect amounts were revered ONCE. Cannot believe that it is another nightmare awaiting to have the 2nd incorrect lot of amounts reversed!! Sigh! I give up. 15 Years of awesome service from Vodacom, then in less than 3 months a truck load of bad service!! Very disappointing!!</p>