GM
Grace M

1 reviews | Active since Oct 2021

26 Oct 2021, 20:53

Vodacom

My experience is that i did not open an account with vodacom but i have an account which means someone used my identification to open account which i know nothing about i mean 1st installment went on 29 September 2021 from my bank account it was R27 and another one for R157 then i reversed it cos i dnt know this debits worse is the was no debit checks. Oh this month a big debit went through on 25 October 2021 of R903 like i was shocked from R200 to this. I called vodacom today, 26 October to report the matter ad the consultant could not even tell me the information of the account but my id number was used then she tells me that if its ***** but i tell you that it is ***** i do not have any contract with vodacom loke i dnt have and you want to tell me that i am lying. Vodacom you are robbing me i do not have a contract with you. Be careful with your debits especially with this type

0
Replies (3)
Vodacom
Vodacom's reply27 Oct 2021, 06:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GM
Grace M's update28 Oct 2021, 13:16
Reviewer Update
Good day Vodacom

I am still waiting for consultant to call me because this account is giving me a bad name in credit record i mean its 2 months of no pay and you will blacklist me for something i do not have with you .
GM
Grace M's update15 Nov 2021, 16:49
Reviewer Update
Vodacom, you called me but the ***** department email is wrong ( *** ) and the 2nd one i asked from someone who use to work there is still wrong ( *** ) i am trying to send documents you requested that i send to ***** department now it will be 3rd month Vodacom not receiving anything yet i do not have an account with you so my credit score will be affected with such nonsense.


please attend to this matter as a matter of urgency