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Chantelle E

1 reviews | Active since Aug 2021

18 Aug 2021, 10:55

VODACOM

My dad passed away on 3 July 2021. On Monday 5 July we walked in to our closest branch to hear what happens with the cellphone and data contracts that was on his name. The MANAGER or the shop advised that the documents just need to be sent through to head office and they will cancel them. We asked her to double check whether there is cover on the contracts, according to her it was only cover for damage.

Now in August, the debit order for the contract went off again. We contacted Vodacom and they said we should contact the manager at the store for the reference number. We did this and 2 weeks later still no response with this reference number.

We received accounts now as well that the contracts should be paid. After she stated it just gets cancelled. And on top of that all our invoiced include a contract cover amount as well as comprehensive cover.

Really fed up with these people

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Replies (2)
Vodacom
Vodacom's reply18 Aug 2021, 11:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CE
Chantelle E's update01 Sept 2021, 07:15
Reviewer Update
That is exactly why we went in to the store to hear what is happening. The manager simply said "IT GETS CANCELD" that it is. Nothing else. If there was an inpayment the manager should have said this is what is going to happen. Now another debit order went off through the account. So is someone going to contact me to sort your nonsense out or hide away behind email.