Vodacom

Account payment: I made a payment on my Vodacom as per usual using the Vodacom app on my phone on the 30th of June 2022. When I looked at my account on the following day, the 1ste of July I noticed that my payment did not reflect on my account. On calling Vodacom the person said that no payment was received and that I need to forward the POP which I did whilst speaking with the agent. She then referred it to the "back office", gave me a reference number, and told me to follow up on Monday 4 July. Which I did. No joy! I called again on Tuesday 5 July and just got the same response that it has been sent to the financial department and that I need to follow up again after 48-72 hours. Come yesterday, Monday 11 July there was still not any progress. What makes me furious is that I am going to be blacklisted or worse FOR SOMETHING NOT BEING MY FAULT.