MW
Melinda W
1 reviews | Active since Nov 2020
16 Nov 2020, 18:19
Vodacom
I am fuming. I app**** for a new contract. It was approved. Vodacom online phoned me at work to verify before sending the phone. The lady said it was for an open line. I said no i app**** for an Airtime topup line. She said she can't fix it and that she will cancel it and I must apply again. So quess what? It was declined because the system does not recognize that it was canceled. Now they want me to send a mail with bank statements and what ever else. *** no way. They can take the account and stuff it where the sun does not shine. I am ****** upset.
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Replies (4)MW
Melinda W's updateReviewer Update
16 Nov 2020, 18:25Sorry for the spelling mistake. Im so upset I can't even type.Recognize
MW
Melinda W's update16 Nov 2020, 18:25
Reviewer Update
Sorry for the spelling mistake. Im so upset I can't even type.Recognize
Vodacom's replyOfficial
17 Nov 2020, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Melinda W's updateReviewer Update
17 Nov 2020, 12:49Omw, so I must go through all of this? No thank you. This is unacceptable. I did this online seeing I don't have time and it was suppose to be easy. Now I must send paperwork. Wow
MW
Melinda W's update17 Nov 2020, 12:49
Reviewer Update
Omw, so I must go through all of this? No thank you. This is unacceptable. I did this online seeing I don't have time and it was suppose to be easy. Now I must send paperwork. Wow
MW
Melinda W's updateReviewer Update
17 Nov 2020, 13:15I will use another provider. Wow just because of a canceled order that was wrong I must wait or send paperwork. Still can't believe this. What bad service.
MW
Melinda W's update17 Nov 2020, 13:15
Reviewer Update
I will use another provider. Wow just because of a canceled order that was wrong I must wait or send paperwork. Still can't believe this. What bad service.