PP
Priscilla P
1 reviews | Active since Aug 2019
08 Oct 2021, 09:32
Vodacom
Vodacom continues to charge me for an expired contract. They load airtime and deactivate my sim and expect me to pay. I called and cancelled my airtime advance but wanted to keep my number on whatsapp. I could not make any calls cause my sim was deactivated. The have deducted R188 from my account. I do mot understand why I should pay for airtime I did not request for on a deactivated sim. I am tired of talking to people at Vodacom with no understandfing
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Vodacom's replyOfficial
08 Oct 2021, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team