SA
Stiaan A

1 reviews | Active since Jan 2010

11 May 2024, 17:31

Vodacom

I visited the Vodastore(s) to do a sim swop from an actual sim card to an esim.

The sms I received said I need to activate it WITHIN 3 hours, the store says I must wait after 3 hours (Colin)

Now, 7 hours later, I have no sim, no esim, and not a single person can get hold of me.

Vodacom customer care says the store made a mistake, the store says Vodacom has an esim problem, yet no one can get me connected, unless I go back to the store and a new physical sim card.

Seriously, networks and sims is what you do…yet no one knows how to do it…

Yellow mtn, will see you guys soon.

0
Replies (1)
Vodacom
Vodacom's reply13 May 2024, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team