SA
Stiaan A
1 reviews | Active since Jan 2010
11 May 2024, 17:31
Vodacom
I visited the Vodastore(s) to do a sim swop from an actual sim card to an esim.
The sms I received said I need to activate it WITHIN 3 hours, the store says I must wait after 3 hours (Colin)
Now, 7 hours later, I have no sim, no esim, and not a single person can get hold of me.
Vodacom customer care says the store made a mistake, the store says Vodacom has an esim problem, yet no one can get me connected, unless I go back to the store and a new physical sim card.
Seriously, networks and sims is what you do…yet no one knows how to do it…
Yellow mtn, will see you guys soon.
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Replies (1)Vodacom's replyOfficial
13 May 2024, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2024, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
