1 reviews | Active since Jun 2023
Vodacom
I am writing this email with great frustration and resentment In March my WhatsApp was was hacked and someone took over my profile and contacted my contact list requesting for money, all my airtime advance was used and left at a zero balance I contact Vodacom and the consultant advised I just need to make a sim swap and not worry about the airtime advance it will be cancelled and zerorized since I reported, I did that and I even changed my banking details and these people took over my whole profile to their advantage As if that was not enough traumatic my cheque account was debited by vodacom on the 17/03/2023 the amount of R 114.61 was debit but rejected das I did not have enough funds in my account, another amount debit on the 27/03/2023 R 285.49 also rejected and another payment posted again on the 25/05/2023 R 1545.25 rejected. I tried very hard to build a good credit profile and I cannot allow vodacom and their incomplete staff to destroy my hard work I went to outlet to find out why my account is debited and I was informed I app**** for 2 contact phone worth R 6000.00 each with data. I never app**** for this and my address on the application in Durban and I reside in Johannesburg. I asked for documents submitted for this application they advised they dont require documents for online applications which is pathetic. I want the contract cancelled in my name and my credit profile cleared and an apology from the manager giving me clarity as to why are they frustrating their client. I need this done before today and I dont want to see any debits from vodacom in my account as I did not give them authority to do as they please in my account, airtime advance should be cleared as I did not use it
In March my WhatsApp was was hacked and someone took over my profile and contacted my contact list requesting for money, all my airtime advance was used and left at a zero balance
I contact Vodacom and the consultant advised I just need to make a sim swap and not worry about the airtime advance it will be cancelled and zerorized since I reported, I did that and I even changed my banking details and these people took over my whole profile to their advantage
As if that was not enough traumatic my cheque account was debited by vodacom on the 17/03/2023 the amount of R 114.61 was debit but rejected das I did not have enough funds in my account, another amount debit on the 27/03/2023 R 285.49 also rejected and another payment posted again on the 25/05/2023 R 1545.25 rejected. I tried very hard to build a good credit profile and I cannot allow vodacom and their incomplete staff to destroy my hard work
I went to outlet to find out why my account is debited and I was informed I app**** for 2 contact phone worth R 6000.00 each with data. I never app**** for this and my address on the application in Durban and I reside in Johannesburg. I asked for documents submitted for this application they advised they dont require documents for online applications which is pathetic.
I want the contract cancelled in my name and my credit profile cleared and an apology from the manager giving me clarity as to why are they frustrating their client. I need this done before today and I dont want to see any debits from vodacom in my account as I did not give them authority to do as they please in my account, airtime advance should be cleared as I did not use
In March my WhatsApp was was hacked and someone took over my profile and contacted my contact list requesting for money, all my airtime advance was used and left at a zero balance
I contact Vodacom and the consultant advised I just need to make a sim swap and not worry about the airtime advance it will be cancelled and zerorized since I reported, I did that and I even changed my banking details and these people took over my whole profile to their advantage
As if that was not enough traumatic my cheque account was debited by vodacom on the 17/03/2023 the amount of R 114.61 was debit but rejected das I did not have enough funds in my account, another amount debit on the 27/03/2023 R 285.49 also rejected and another payment posted again on the 25/05/2023 R 1545.25 rejected. I tried very hard to build a good credit profile and I cannot allow vodacom and their incomplete staff to destroy my hard work
I went to outlet to find out why my account is debited and I was informed I app**** for 2 contact phone worth R 6000.00 each with data. I never app**** for this and my address on the application in Durban and I reside in Johannesburg. I asked for documents submitted for this application they advised they dont require documents for online applications which is pathetic.
I want the contract cancelled in my name and my credit profile cleared and an apology from the manager giving me clarity as to why are they frustrating their client. I need this done before today and I dont want to see any debits from vodacom in my account as I did not give them authority to do as they please in my account, airtime advance should be cleared as I did not use
My question is how come did Vodacom approve an application for R 12000,00 without consulting the customer to verify the details, Vodacom did not even request any documents, no bank statements, copy of id, proof of residence I never provided them with these documents however application was approved, who does that.
I need the application cancelled, my credit profile updated, confirmation that the ***** account is closed, airtime advance zerorized, apology letter from vodacom for messing up with my profile.
My question is how come did Vodacom approve an application for R 12000,00 without consulting the customer to verify the details, Vodacom did not even request any documents, no bank statements, copy of id, proof of residence I never provided them with these documents however application was approved, who does that.
I need the application cancelled, my credit profile updated, confirmation that the ***** account is closed, airtime advance zerorized, apology letter from vodacom for messing up with my profile.