SN
Senzo N
1 reviews | Active since Dec 2019
03 Dec 2019, 14:01
Vodacom
PLEASE EXPLAIN: I am not on contract. And my phone has been not working since Friday cant receive call, phone or sms. If I do try it's says: YOUR CALL HAS BEEN REROUTED TO AN AUTOMATED VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.
and seems i cant even reach vodacom for any help always telling me about high volume of calls And the Tobi doesn't resolve my issue
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 16:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 16:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Dec 2019, 10:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Dec 2019, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team