ASB
Anne-Marie Snyman Barendse

1 reviews | Active since Jan 2021

10 Sept 2021, 13:12

Vodacom

Good Day

I'd ask Vodacom to cancell two of my contract no's on the 1st of August 2021, for the contract time has been expired .....after several calls during the month of August 2021 to customer care the mentioned numbers was not being cancelled on the 3rd of September 2021 ,I'd report it to Hello Peter on the 3rd of September and one of the consultants give me a call on on the same day, but couldn't assist me because I was not near my invoice to sort it out on Monday the 6th of September I get a call from the same consultant and the consultant said it will be sorted out and they will credit me for September for it was being cancelled on time but not done on Vodacom's data base, today I received a statement with still one of the mentioned numbers charge for September 2021... could you please assist me

0
Replies (2)
Vodacom
Vodacom's reply10 Sept 2021, 14:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ASB
Anne-Marie Snyman Barendse's update13 Sept 2021, 11:46
Reviewer Update
Good day

Refer to the above, nobody contact me regarding my query...please advice