EM
Engie M

1 reviews | Active since Apr 2015

09 Oct 2023, 13:47

VODACOM

I upgraded in July but I was not happy with it and I cancelled within 14 days as per their requirements. They sent their courier to collect their device but I am still being charged the same amount since July. I have contacted them many times and they promised to cancel but nothing. I still have to pay cos if I dont I will be blacklisted.

I feel like Vodacom is being bully and I hate them

0
Replies (1)
Vodacom
Vodacom's reply09 Oct 2023, 14:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team