EM
Engie M
1 reviews | Active since Apr 2015
09 Oct 2023, 13:47
VODACOM
I upgraded in July but I was not happy with it and I cancelled within 14 days as per their requirements. They sent their courier to collect their device but I am still being charged the same amount since July. I have contacted them many times and they promised to cancel but nothing. I still have to pay cos if I dont I will be blacklisted.
I feel like Vodacom is being bully and I hate them
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
09 Oct 2023, 14:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2023, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
