Vodacom

Good day vodacom I would like to close my contract with vodacom, but vodacom woodlands do not want to assist me in this matter. I am a new vodacom customer I have never had a contract before. As a new customer opening a contract I expect that vodacom should explain to me everything in detail. Unfortunately I have experienced bad service at the woodlands vodacom branch. At this point I do not want a contract with vodacom and nothing can convince me otherwise.

I have been waiting for the Samsung galaxy fold 3 for more than a month. Every time I would call "vodacom woodlands " they gave me a new date. None the less I finally received the phone, but the phone does not live up to my expectations. The phones battery was overheating and the battery was running down. I only had the phone for a day and took it back to vodacom woodlands the day after. I then book the phone in so it can go for a fault test at Samsung.

I now have already told vodacom woodlands I do not want the contract at vodacom because it has almost been 2 months and im still not happy as a new vodacom customer. The consultant that helped me to purchase the phone did not explain to me step by step how the process works. He never told me that if I sign the contract and walk out of vodacom with the phone that I can not bring it back.

The consultant also told me if I do not take the phone that He will be responsible for the phone and he will be the one that has to pay it back. At this point I am Highly aggravated and disappointed in vodacom because whay is he telling me this nonsense. He also never told me when I was purchasing the phone that would be the outcome if I do not like the phone and want to bring it back. Samsung also sent me an sms that there was nothing wrong with the phone, but what they do not understand after everything that has happened by now. How do they expect a very very unhappy first-time customer to continue with vodacom when all this has happened. My requests is that vodacom release me from that contract so I can continue with my life in peace. I will never return to vodacom. If this is not sorted out as quick as possible I will have to report vodacom woodlands on Hello Peter. It is really sad that one store is now giving the hole company a bad name. Im really disappointed. Please contact me as soon as possible.

I send this to vodacom on the 28 of October. We are in December now and they have not sorted out this. Vodacom have been taking money from me every month and I Do not even have the device.