Vodacom

I’m really disappointed with the way my issue has been handled over the past two months. In August, I was contacted by your upgrade department about my contract that could be upgraded. I needed a package that had both airtime/minutes and data for my business. I explained my needs clearly, and I was told that the package they recommended would be perfect.

Based on that, I went ahead and upgraded. But ever since, I’ve only had a data plan — no airtime or minutes at all. I’ve tried multiple times to get help and explain that I was promised a package with both, but I haven’t received any support or resolution. It’s been extremely frustrating, and I’ve been struggling without key communication tools for my business for two months now.

This complete lack of assistance and the failure to deliver what was promised is unacceptable. I really hope someone can look into this urgently and help me get the right package as promised.