Vodacom *******

I received a phone call last year August regarding my contract that was up for an upgrade , I told the lady I’m cancelling everything but after her babbling on and on about this and that deal I took a Huawei router deal , I asked if it came with a SIM card as I was going to give it to my daughter , she said yes

When I received it and no sim I called immediately to cancel the contract , a courier was going to collect it , and this is where the problem started , everytime they are supposed to collect they call and is at the wrong city or adress , months went by and lots of phone calls from me

I was told that they can see I cancelled straight after receiving the router but they needed to get the device back and can then refund

Eventually they got the device back but still no refund , I have been billed for a year and never used the contract ! Yes a year ! I made various calls asking about my refund and the same story it will be escalated to the back office ! Eventually after a couple of months the one guy saw that the cancellation was never activated and he attended to that and then I was not billed

But I need all my payments for the year back They refunded me just over R200 for the handset ! What about my monthly bill for over a year !

I want my refund now !!