BM
Bonolo M

1 reviews | Active since Sept 2015

24 Nov 2023, 11:33

VODACOM *****

I was taken advantaged of by Vodacom sales agents twice, and this time I explicitly told her that I have a new phone and I don't want a phone, and she said that it's a gift. Vodacom agents has a falls marketing strategy to have people to upgrade their cellphones and end up debt entrapping people. I have my bill up to 6k which is really crazy for a cellphone contract, and I have requested them to listen to the tapes so that they can understand me clearly that I am an iPhone user and do not want a Huawei phone. I am now left with a bill that they want to close my phone, because I am clearly disputing their day light ******* tactics. I actually want to open a case of false marketing strategy because how many citizens are actually debt trapped by Vodacom agents like this in our bad economy?

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2023, 12:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team