Vodacom

I have been over 22 years with Vodacom as a loyal customer. The experience I have received recently is unexceptionably disturbing. It's taken over a week to do a transfer from one Company to the next, I have submitted all documentation necessary eg: 3 month Bank statement, company CK, ID document ad the form from Vodacom as well as a letter from the bank stating that I'm the only signatory on the account. Yet no answer from Vodacom and my account has been blocked to top it all. After going to the vodacom store everyday to see if they have approve the transfer, I get told that the supervisor is on a call and cannot attend to my problem therefore I should wait anything from 1 - 4 hours to see if it will be resolved. Still waiting after 2 days....