NM
Natasha M
1 reviews | Active since Jul 2019
16 Jul 2019, 21:24
Vodacom!!!!
Absolutely annoyed with vodacom.... They have taken airtime for data I have not purchased... I called months back for the same reason and they said to me that it was reoccurring data and I've asked then to cancel it... Today the same thing happens... Now they've give this automated system to sms instead of speaking to an operator. I finally got an operator to call me and she just sends me an SMS to cancel whatever was contracted to my number... I'm so annoyed with vodacom and their service... Who pays 63 for 250mb?????!! Ridiculous
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Vodacom's replyOfficial
17 Jul 2019, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2019, 16:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2019, 16:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,