AS
Aubrey S

1 reviews | Active since Jul 2019

15 Jul 2019, 11:41

Vodacom

My cellphone number I've been using for almost twenty years was ported to MTN without my permission on the 16th May 2019. I lost my airtime during that process. It was a prepaid when I had it for the 1st time around 1999 and it's been contract a couple of times and I had converted it when to prepaid over a year & half ago. Since then I've been trying to recover my number with no luck. I've called MTN to port it back and they've done it long time ago. Vodacom is unable to activate the number. I've called their Call Center, interacted with them again on their twitter handle, & and I've also been to a couple their shops but still couldn't get the help I need. I use to receive notification from my bank & it's registered with all my service providers. I'm unreachable because of it and somebody almost opened a credit card with Absa using my details.

0
Replies (3)
Vodacom
Vodacom's reply15 Jul 2019, 15:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jul 2019, 09:50
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 

Best regards,

AS
Aubrey S's update24 Jul 2019, 14:33
Reviewer Update
There's no way I'm calling 082135. It's futile for me to do that as I have done it a dozens times without getting the help I needed. Besides from number will I call because my 072 number has been deactivated or doesn't exist anymore thanks to Vodacom

They can contact me on ***. I've logged several request on the *** number. They can follow the trail of my requests with them.