AP
André Potgieter

1 reviews | Active since Oct 2019

28 Oct 2019, 21:17

Vodacom

I André am not happy with the costomer care that Vodacom is offering I have bin batteling to get hold of a consultant the hole day as I perehashed a R275 voucher from Richmor Village at Sheffield beach Ballito but lost my voucher slip but still have proef of perches and a reference number to the R275 .00 voucher I perchesd from Checkers Richmor village. with grate difficulties I spoke to a consultant from vodacom earlier today in the sim and puk number department,the lady at first told me that she can't help me because they don't have the pin for my voucher on there system and she continued asking me for the voucher pin which I told her repeatedly I lost and a have obtained the reference number to the voucher I perchesd from Checkers and she told me she can't help me . I am still batteling to get hold of a consultant at vodacom costomer care . I spend at least R700. 00 on airtime and data on pay as you go but never lie less I am struggling to see what I am paying for as I am being billd at your rates and still am not happy with Vodacom services as vodacom seem to have restricted the upload and download MB per second even though I mostly have full call signal and mostly have H+or 4G but I still pay full rates even though it's slow.

0
Replies (1)
Vodacom
Vodacom's reply29 Oct 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team