Vodacom

Pathetic, Poor, Sub standard, A Joke, Lame these are a few of the words that describe Vodacom's helpful customer care and accounts department !!. For the past 3 weeks I have been trying to get my wife's cell phone account sorted so that she can get her upgrade. The account is up to date. Her upgrade is due. The account department needs to clear her account on their side so that the cell shop can proceed to give her the Upgrade. Sounds like a simple act. Not for Vodacom customer Care to contact the Accounts Department and get an Answer. Really Pathetic. For the past three weeks going from the usual, person to person promising to sort out this simple act. Slackness at its best. Such cheerful assistance on the phone but no backup, promises that they will sort it out (Hopeful) then when the phone gets turned off they (assistant) is onto another complaint without sorting out the previous one. And so it goes on. R24k per year and this Service.