Vodacom

It has been months since Vodacom sorted out my account. I am pushed from pillar to post and yet Vodacom can't get it right. Vodacom gave someone a contract in my name with a devise, Vodacom has now blocked my two correct numbers, I can't see my account, can't make calls etc. I wanted to convert my numbers to pay as you go, I emailed the correct department, once I received an email I then called and was told that as my account was with prelegal I can't convert my numbers.

All I want is for Vodacom to remove this contact off my name, restore my two numbers and convert my numbers to pay as you go. It is not my problem and will not be black listed for something I never created in the first place.