Vodacom

I submitted a claim to the Vodacom repairs store located in Greenacres five months ago. The agent that submitted my claim's name was Janette. She had submitted someone else's claim under my insurance and my insurance ended up approving that claim. Firstly, i dunno how this is possible as the imei number and details onmy affidavit would definitly not have matched the details for that claim and secondly i have never had a Samsung with Vodacom, it has always been a Huawei phone. I went to them every Saturday for three consecutive months and two managers, Chudley and Naeema had promised to call me back as they would try to resolve this query. It has been close to five months since i initially submitted my claim and i have grown tired of waiting for them to call as they never had. Clearly i am not an important enough customer to be remembered. I was meant to start working from home and i told Chudley this. Not having a phone has caused me to lose this oppertunity. I am tired. There's absolutley no consequence for them tretaing a customer the way that i have been treated and i am the only one who lost and has been inconvenienced. This is truly disappointing and wonder how they would feel had they been treated the way that i was. All i wanted was a replacement phone.