ML
Merisa L
1 reviews | Active since Jun 2019
25 Jun 2019, 09:07
Vodacom
Dear Vodacom
It has been a month now that i am fighting to get my credit paid back into my Absa account which Mondo messed up.
I have spoken to so many consultants and team leaders that i am actually getting so fed up and still this issue is hanging and not resolved.
Every new consultant THAT I NEED TO CALL gives me a different story as if they don't actually know what's going on with my history or they just don't want to help me.
The last team leader i spoke to on Sunday Precious whom have escalated my concern still hasn't given me any feedback whatsoever.
"Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]" She did not give me a reference number also.
This was my las message from Vodacom dated 21 June.
I need Vodacom to pay MY MONEY back into MY ABSA account. And I AM STILL WAITING.
IT'S been a month.
Merisa
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Jun 2019, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2019, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ML
Merisa L's updateReviewer Update
26 Jun 2019, 09:41Good day
Still no phone call.
I am getting very annoyed.... Very.
Vodacom can quickly phone if you owe them but when they need to pay you back it can take months???
Ref ***
Spoke to
BEATRICE
CINDY
MBALI
LETCHIE
PRECIOUS
AND STILL NO FEEDBACK??????
Still no phone call.
I am getting very annoyed.... Very.
Vodacom can quickly phone if you owe them but when they need to pay you back it can take months???
Ref ***
Spoke to
BEATRICE
CINDY
MBALI
LETCHIE
PRECIOUS
AND STILL NO FEEDBACK??????
ML
Merisa L's update26 Jun 2019, 09:41
Reviewer Update
Good day
Still no phone call.
I am getting very annoyed.... Very.
Vodacom can quickly phone if you owe them but when they need to pay you back it can take months???
Ref ***
Spoke to
BEATRICE
CINDY
MBALI
LETCHIE
PRECIOUS
AND STILL NO FEEDBACK??????
Still no phone call.
I am getting very annoyed.... Very.
Vodacom can quickly phone if you owe them but when they need to pay you back it can take months???
Ref ***
Spoke to
BEATRICE
CINDY
MBALI
LETCHIE
PRECIOUS
AND STILL NO FEEDBACK??????
Vodacom's replyOfficial
26 Jun 2019, 15:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Have a good day further.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Have a good day further.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jun 2019, 15:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Have a good day further.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Have a good day further.
RegardsVodacom Consumer Website Team
Best regards,
ML
Merisa L's updateReviewer Update
26 Jun 2019, 15:25I will still not be happy by the way this was handled and that it took a month to sort out when i needed money for petrol.
Once these contracts are done I'm done with Vodacom as well.
Once these contracts are done I'm done with Vodacom as well.
ML
Merisa L's update26 Jun 2019, 15:25
Reviewer Update
I will still not be happy by the way this was handled and that it took a month to sort out when i needed money for petrol.
Once these contracts are done I'm done with Vodacom as well.
Once these contracts are done I'm done with Vodacom as well.