1 reviews | Active since Jun 2019
Wanted to cancel 2 contracts and they convinced not to cancel and that they would reduce my subscription. Phones were passed the upgrade period and I accepted the reduced monthly payment thinking that they would just load the airtime and that I would be paying that on a month to month basis. When I went into the Vodacom store to upgrade to a new phone, I was told that I couldn't do that as my contract has already been upgraded and that it would only expire in 2020. I am now in possession of 2 old phones one of which has been ****** and they now want me to pay for a new upgrade i.e have to pay for the cancellation of the current upgrades and then pay for the new upgrade on the new phones which I didn't ask for. Called the upgrade centre and they themselves don't know what the procedure is. I was then told that I would have to wait 2 weeks in order for them to listen to the conversation. I can't wait for my contract to expire in order to cancel everything with Vodacom. Disgusting service from the Call Centre and Upgrade Centre.
Best regards,
Best regards,
Best regards,
Best regards,
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