Vodacom

On the 30th of May 2019 my phone was locked because of Rica, got an sms to bring proof of res and Id to vodacom shop. I went to Chatsworth, was told to go to Pavillion Vodacom because they dont have customer service functions to unlock my phone. They also could not help me with my specific query after waiting for 4 hours waiting for a tecnician, she couldn't help me , I had to wait for a guy ahain who they said was from head office he came but couldn't unlock. I still can't use my phone to dial or sms .I used this SIM card for many years Now Vodacom can not help me. This is very bad service, since I had all my documents with me and could have RICA again. I'm tired of making calls everyday and nobody gets back to me with the progress of my case.