GM
Gugu M
1 reviews | Active since Jun 2019
08 Jun 2019, 23:28
Vodacom
I had a contract with vodacom, there was a time where they never debited money and i was in areas i had to go and pay for that interest, it happened twice but i never followed it up until May 2019 .I asked vodacom to change my debit date to the 25th instead of the 1st..25May 2019 they never debited anything, i called they said since its a weekend they dont debit. They told me it will be done Monday Monday came they never debited, i called them ,they said they took money on my account, i told them its not possible because i still see money in my account, i went to the bank they told me no vodacom didn't take money. After 2days i think,i got an sms saying im on areas with vodacom, i have to pay 150rand extra,i refuse to pay because vodacom is doing this intentionally they are enjoy taking my interest..i have proof from my bank that i had money on my account for them to debit it.I need your help ,vodacom is enjoying taking my money.They couldn't even help me by telling me how much am i owing so i can pay and close my account..i wouldn't recommend vodacom to anyone. Thank you
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Replies (2)
Vodacom's replyOfficial
09 Jun 2019, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2019, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2019, 14:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the social media team has been contact with you and advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply10 Jun 2019, 14:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the social media team has been contact with you and advised you accordingly. Regards Consumer Website Team(SA)
Best regards,