BvdH
Bertus van den Heever
1 reviews | Active since Jun 2019
06 Jun 2019, 20:34
Vodacom
For more than a year, I have been trying to get vodacom to enable my account for VOLTE - voice over LTE calling. I am a Vodacom Red VIP client. If I put a prepaid Telkom sim in my phone the WiFi calling icon appears on my settings, meaning I can enable it. With my own Vodacom sim back in, the icon dissapears and therefor I can't enable it. I have phoned the help desk more than 20 times regarding this. I have been into vodacom stores 5 or 6 times and still no luck. I am so f@##&&##& fed up.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2019, 06:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2019, 06:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jun 2019, 11:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but the number you provided is incorrect. If you need any further assistance please contact our Customer care team on 082135 (free call from a Vodacom sim card). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply12 Jun 2019, 11:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but the number you provided is incorrect. If you need any further assistance please contact our Customer care team on 082135 (free call from a Vodacom sim card). Regards Consumer Website Team(SA)
Best regards,