Vodacom

Dear Vodacom, I saw that you were trying to get hold me twice yesterday morning, 28 May 2019. After my morning meeting I tried to return your call and the number you called doesn't allow me to return your call. Same thing happened this morning, you called me twice after my meeting I am trying to return your call your system does not allow me.

Instead of sending text message or email telling me to call you back in this number with a reference number, you are sending me this text message " Dear Vodacom Customer. Your service ticket with reference number EC-1R4Z-3DLDY7 has been closed. Thank you Vodacom." If this what you call a customer service, we are in big trouble as country if a brand like your treat customers this way. Last year I had a problem with Capitec Bank in Gateway and they were trying to get hold of me with no luck for four days. I received text message from them with phone number and reference number asking me to call them back, that's what I was expecting from a big brand Vodacom.