SS
Shaun S

1 reviews | Active since Nov 2011

26 May 2019, 20:19

Vodacom

The worst of the worst service ever. I have been a loyal Vodacom customer for almost 10 years and for the last 3 years a VIP Red client. Don’t know what they mean by VIP ? I have been passed from pillar to post and 3 months on no solution. Everyone staying in the Silverlakes area in Pretoria is struggling with signal and especially 4G which doesn’t exist. Vodacom gladly shows you their coverage map but that is a lie. I look like I am having an affair I am constantly leaving my home to go talk on the phone outside in the street because of the poor signal. No one at Vodacom gets back to me ? Where has the signal gone Vodacom ? Also the VIP customer help line is useless might as well try the normal number. I am starting to think Vodacom promises you unlimited talk minutes because your going to need those minutes just to say Hi to someone.

0
Replies (2)
Vodacom
Vodacom's reply27 May 2019, 07:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 May 2019, 09:05
Official
Dear Shaun, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

As per our chat today. We have escalated your query to our Network Team for assistance. Your SR reference number is ***. 

You will be contacted with feedback within 24 to 48 hours. 

Regards, 
Vodacom Consumer Website Team 

Best regards,