Vodacom

I am unsatisfied with the level of service I recieved from the customer care centre. The lady who I spoke to did not seem interested in helping me and did not try to resolve my issue at all, instead I got "mmm" and "ahhh". What is the point of a Vodacom Video Ticket if uses your daily data bundle. That is not right at all, I would like to know why the sytem does not update when you recieve a confirmation sms. It would seem to me that the confirmation sms is a notification to inform me that it has updated with the main server. I was unable to get the reference number and her name as the line was not the greatest either and it seemdd as if she put me on hold at one point which is really poor customer service.