MB
Mariska B
1 reviews | Active since May 2019
03 May 2019, 12:31
Vodacom
Upgraded online in March to a contract that won't cost me as much in a month.
Now I have to pay two device fees for the next few months? How is that fair? No one advised me that this would be the case!
They provide terrible services. If I had known I would have these issues I would have rather cancelled my contract - I wanted to change my contract so that I would save money, not that I would have to pay twice as much in a month!!!
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Replies (2)
Vodacom's replyOfficial
03 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2019, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply08 May 2019, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,