Vodacom

I have no WiFi again. Maintenance was scheduled from 10:00 to 14:00 today. At 18:00 there was still no WiFi. The contact Centre blamed Load Shedding which was over at 16:30 when my wife called. When I called they say ‘it could be because of the Maintenence. They then told me restart the rooter etc. and they would call me back at 19:00. They called at 19:00 and I still had no WiFi. Now they going to log a call and I’ll get feedback within 24-48 hours. I asked what other avenue I can take or if there’s someone else I can call - I was told that there’s no one else and, if I like, I could send an email that would also take 24-48 hours to resolve. The service I’ve received from Vodacom to date has been pathetic. Their escalation processes is designed to give Vodacom more time for their issues to sort themselves out and not to give the customer a definite resolution. How is Vodacom planning to resolve these issues? Is there a plan?