Vodacom

I app**** for fibre line through Vodacom in December 2018 with the Interim LTE package. After 3 unsuccessful attempts to install the fibre line, I had requested this order to be cancelled.

Since Jan 2019, I have been incorrectly billed for a complete order with an active line. After numerous emails and calls to the call center, this still has not been resolved and I am still being billed for an inactive service.

In Feb 2019, it was confirmed to me on email that both the Fibre and Interim LTE service were now disconnected, and the billing would be corrected, however in March, I am still being billed and the service is still active according to the call center agent I was lucky enough to get through to.

After spending endless hours trying to contact someone, I'm basically playing phone tag with Accounts, Collections, Billing, Fibre and Vodacom Business. Each agents passes me to the next, either to someone else asking me to contact another department, or sending me to a line which no one answers.

At this point, I have no idea how to resolve this with you *********** people. You are essentially a ********** company that is debiting my account incorrectly and making it nearly impossible to resolve this.