AA
Angelo A
1 reviews | Active since Mar 2019
08 Mar 2019, 11:13
VODACOM
Hi,
Vodacom debit my account with R21,877.14 this morning, I have a contract with them but it amounts to roughly R40 per month. I tried calling all the customer contact centers but could not get through at all. I called the Century City branch and spoke to Enver Jacobs, I explained my situation and he told me I should come into the branch as they cannot help me over the phone. He give me alternative numbers to connect but it also didn't work.
This whole situation is really frustrating as the bank now also charged a fee because the debit was unsuccessful. Now they expect me to waste my petrol and time to go to a branch to resolve this query. When their helpline and staff members are not willing to assist.
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Replies (2)
Vodacom's replyOfficial
08 Mar 2019, 11:18Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2019, 11:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AA
Angelo A's updateReviewer Update
13 Mar 2019, 13:56Hi,
I received a call from a Vodacom employee on Friday, 8 March 2019 regarding my post. He assured me that the matter will be investigated and I'll receive feedback as soon as possible. I still have not received any feedback from Vodacom.
This is really ridiculous, if you apply for a new cellphone contract they get back to you within hours but since this does not relate to a sale, their service is poor.
This whole situation will affect my credit score, since the debit order was unsuccessful. I'm really annoyed now.
I'll definitely not recommend them to anyone and I'll never ever do business with the again.
AA
Angelo A's update13 Mar 2019, 13:56
Reviewer Update
Hi,
I received a call from a Vodacom employee on Friday, 8 March 2019 regarding my post. He assured me that the matter will be investigated and I'll receive feedback as soon as possible. I still have not received any feedback from Vodacom.
This is really ridiculous, if you apply for a new cellphone contract they get back to you within hours but since this does not relate to a sale, their service is poor.
This whole situation will affect my credit score, since the debit order was unsuccessful. I'm really annoyed now.
I'll definitely not recommend them to anyone and I'll never ever do business with the again.