Vodacom

I requested Vodacom via email on 5/12/2018 to cancel a contract and TO TRANSFER THAT SPECIFIC CELL NO. TO PREPAID. All necessary documents were attached i.e. signed Premature Cancellation Quote, Proof of Payment and Identity Document.

To date this request has not been carried out!! I have phoned Vodacom so many times to find out why this has not been done yet. Been put through to various departments, given ref. no's, been told numerous times that the instruction to cancel the contract has been cancelled???? by who and why i would like to know.

Previously when i phoned i was told that all would be sorted out and that i would receive a credit note .............. this has never happened.

Please can this be sorted out as i am still being billed for this contract!